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How to Add Citi Card to Existing Account

  • Account Summary

    Access your account summary for banking and bankcard real-time anywhere, anytime from your palm. View transaction history for the past 90 days.

  • Citibank Debit Card and Credit Card Promo Locator

    Find and enjoy a world of privileges with your Citibank Debit Card and Credit Card. Locate nearest promotions via GPS with the feature "Search Nearby".

  • Request Temporary Credit Limit Increase

    Whenever you need temporary credit limit increase, just login to Citi Mobile and get it instantly approved!*

  • Check and Redeem Citi Rewards Points

    Check your Debit Card or Credit Card Citi Rewards Points and pamper yourself with gift vouchers, fashion, electronic, and many more by redeeming your rewards points.

  • Payments and Transfers 1

    Transfer fund on the go with comprehensive money transfer solutions via Citi Mobile: Transfer between own accounts, Transfer to other Citibank Indonesia accounts, Transfer to other banks in Indonesia, and real-time transfer to other Citibank accounts around the world2).

  • ATM and Branch Locator

    Search for nearest Citibank ATM or branch within your area.

    • *depending on your Citibank Credit Card payment status and condition
    1 Register your Payee via Citibank Online to transfer fund via Citi Mobile.
    2 Only for participating countries. For complete list click here.

Download Citi Mobile Application depending on your smartphone:

  • iPhone

    Go to AppStore, search and install "Citibank Indonesia". Or, click AppStore icon below to download to your iPhone:

    After installation completed, click icon "Citibank ID" in your iPhone to start accessing Citi Mobile.

  • Android

    Go to GooglePlay, search and install "Citibank Indonesia". Or, click PlayStore icon below to download to your Android:

    After installation completed, click icon "Citibank ID" in your Android to start accessing Citi Mobile.

  • Blackberry

    Go to Blackberry AppWorld, search and install "Citibank Indonesia".

    After installation completed, click icon "Citibank ID" in your Blackberry to start accessing Citi Mobile.

How to access Citi Mobile?

Pascabayar dan Prabayar

A. For Android and iPhone users

  1. Download Citi Mobile application via Google Play for Android phone users or via Apple App Store for iPhone users
  2. Click the Citi Mobile icon after it is installed. A "Home" screen will be displayed. Click the "Sign In" icon to access your account details and transactions.
  3. Login using your Citibank Online username and password. If you do not have Citibank Online username and password, please visit www.citibank.co.id through PC to create username and password.

B. For other smartphone users

  1. Click www.citibank.co.id on your mobile phone browser (please ensure JavaScript is enabled on your phone browser).
  2. Login using your Citibank Online username and password. If you do not have Citibank Online username and password, please visit www.citibank.co.id through PC to create username and password.

Is Citi Mobile free?

Citi Mobile application can be downloaded for free from Google Play (for Android phone users) or from Apple App Store (for iPhone users). Citi Mobile can also be accessed through www.citibank.co.id from mobile phone browser. However, you may be charged for data access depending on your mobile plan with your respective service provider. Please check with your service provider for pricing details.

Is Citi Mobile secure?

To ensure the highest level of security, Citi Mobile utilizes multi-factor authentication. In addition, no financial information is stored on the mobile phone. The application is protected with strong encryption (128-bit SSL) for access and transactions. Access to your account is protected by secure login process. The online session will be automatically terminated if idle for 5 minutes, which prevents unauthorized use of your session by anyone else.

Why is when I click www.citibank.co.id from my smartphone browser it shows empty screen?

For your transaction security, Citi Mobile requires JavaScript to be enabled on your mobile phone browser. Please refer to the manual on how to enable JavaScript on your mobile browser.

Do I need to download or install any software to use Citi Mobile?

Citi Mobile application can be downloaded for free from Google Play (for Android phone users) or from Apple App Store (for iPhone users). Citi Mobile can also be accessed through www.citibank.co.id from mobile phone browser.

How can I access Citi Mobile?

Download the 'Citi Mobile' application on your mobile phone. Then, simply login with your Citibank Online username and password. Please refer to How to Access Citi Mobile section of FAQ to find out how to download Citi Mobile for Blackerry. Login using your existing Citibank Online username and password. If you do not have a Citibank Online username and password, please visit www.citibank.co.id site thru your PC.

Do I need to use any particular mobile service provider?

Citi Mobile is available to all customers who can access Internet on their mobile phones. Please contact your mobile service provider for assistance to access Internet on your mobile phone.

Why should I use Citi Mobile instead of Citibank Online on my mobile phone?

Citi Mobile is a customized version of Citibank Online that is accessible via the Internet on your mobile phone. The screens have been customized to optimize your banking experience via your mobile phone while you are on the move. Citibank Online is best viewed through the PC/Mac.

Why is the connection speed inconsistent for Citi Mobile?

The Internet connection speed on mobile handsets varies based on different factors, such as location, network coverage, service provider, and connection type and handset model. The design of Citi Mobile is optimized to reduce the loading time.

Does Citi Mobile work on most pre-paid phone service plans?

Please check with your service provider if they provide data usage for pre-paid service plans and their respective charges.

Can I access Citi Mobile when I'm traveling overseas?

Yes, you can access Citi Mobile anywhere as long as you have internet connection on your mobile phone. Citi Mobile is a free service. However, you may be charged for overseas data usage depending on your mobile plan with your respective service provider. Please check with your service provider for pricing details.

Why "Search Nearby" function in Citi Mobile do not produce any result?

The GPS function of Citi Mobile is best working in open spaces. However, it should be noted that accuracy, reliability, usability or suitability cannot be guaranteed with coordinates retrieved from the application.

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How to Add Citi Card to Existing Account

Source: https://www.citibank.co.id/english/services/mobile-application.htm